Website Privacy Policy

WestCare Home Health Services (“WestCare,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy applies to information collected through our primary website, including service inquiry forms, contact pages, SMS/text messaging opt-ins, and general browsing.

Purchases made through our online store are governed by our separate Online Store Privacy Policy.

1. Information We Collect

• Contact Information: Name, email address, phone number, and mailing address submitted through forms.
• Service Inquiry Information: Information voluntarily provided regarding home health care needs.
• Health-Related Information: If submitted through intake forms, collected only with your consent and used solely for service evaluation purposes.
• SMS/Text Messaging Information: Mobile phone number, SMS opt-in status, message preferences, consent records, and related communication history when you choose to receive text messages from us.
• Automatically Collected Data: IP address, browser type, device information, and usage data collected via cookies and analytics tools.

2. How We Use Your Information

• To respond to service inquiries and provide requested information
• To evaluate eligibility for home health services
• To communicate important updates
• To send SMS/text messages when you have provided consent
• To provide appointment reminders, service updates, customer support, and other requested communications
• To improve website performance and user experience
• To comply with legal and regulatory requirements

3. SMS/Text Messaging Privacy

If you provide your mobile phone number and consent to receive text messages from WestCare, we may send you SMS or MMS messages related to our services, appointment reminders, service updates, customer support, and other communications you request or authorize.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving SMS/text messages at any time by replying STOP to any message. After opting out, you may receive a final confirmation message. For help, you may reply HELP or contact us directly at (301) 861-2004.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data, mobile phone numbers, text message consent, and text messaging originator opt-in information will not be sold, rented, shared, or disclosed to any third parties or affiliates for marketing or promotional purposes.

4. Health Information & Confidentiality

If you submit health-related information through our website, it is treated confidentially and used solely for evaluating or coordinating care services.

While we implement reasonable safeguards, submission of information through online forms is not a substitute for secure medical record systems.

5. Cookies & Analytics

Our website uses cookies and similar technologies to improve functionality and analyze visitor behavior. Cookies may also support advertising and remarketing services.

You may disable cookies in your browser settings; however, some features of the site may not function properly.

6. Sharing of Information

• Service Providers: We may use trusted vendors who assist in operating our website, managing communications, or delivering requested services. These vendors are only permitted to use information as necessary to provide services to WestCare.
• Legal Compliance: We may disclose information when required by law or legal process.
• Business Protection: We may disclose information when necessary to protect our rights, users, or the public.

We do not sell or rent personal information for monetary compensation.

Important SMS Privacy Notice: Mobile phone numbers, SMS opt-in data, text message consent, and text messaging originator opt-in information will not be shared with third parties or affiliates for marketing or promotional purposes.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. Our website uses SSL encryption to secure data transmission.

However, no internet transmission method is 100% secure.

8. Your Rights & Choices

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Opt out of marketing communications
• Opt out of SMS/text messages by replying STOP
• Request deletion of personal information, subject to legal obligations

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of changes.

11. Contact Information

Effective Date: June 24, 2026