Website Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the WestCare Home Health Services website, including all content, service information, customer communication tools, SMS/text messaging communications, and our online store. By accessing or using this website, you agree to be bound by these Terms.

1. Scope of Website

WestCare Home Health Services provides:

• Information regarding home health care services in Maryland
• An online store offering medical equipment and supplies
• Customer communication and support tools
• Optional SMS/text messaging communications for users who provide consent

Certain areas of this website, including the online store, are governed by additional policies listed below.

2. Online Store Policies

Purchases made through our online store are governed by the following separate policies:

• Online Store Terms & Conditions
• Shipping & Payment Policy
• Return Policy
• Online Store Privacy Policy

In the event of any conflict between these Website Terms and the Online Store policies, the specific Online Store policies shall govern purchases and transactions.

3. SMS/Text Messaging Terms

By providing your mobile phone number and opting in to receive SMS or MMS messages from WestCare Home Health Services, you agree to receive text messages from us related to our services, customer support, appointment reminders, service updates, account or inquiry follow-ups, and other communications you request or authorize.

Consent to receive text messages is not required as a condition of purchasing any goods or services from WestCare Home Health Services.

Message frequency may vary depending on your interaction with us and the type of communication requested. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving SMS/text messages at any time by replying STOP to any message. After you reply STOP, you may receive one final confirmation message confirming that you have been unsubscribed. After that, you will no longer receive SMS/text messages from us unless you opt in again.

For help, you may reply HELP to any message or contact WestCare Home Health Services directly at (301) 861-2004 or [email protected].

Wireless carriers are not liable for delayed or undelivered messages. Delivery of SMS/text messages is subject to effective transmission from your wireless carrier or mobile service provider and is not guaranteed.

You agree to provide a valid mobile phone number that you own or are authorized to use. If your mobile number changes, you agree to notify us or opt out before the number is reassigned.

We follow responsible messaging practices, including obtaining consent before sending text messages, honoring opt-out requests, avoiding misleading message content, and limiting messages to communications related to WestCare services, customer support, or information you requested.

SMS/text messaging communications are also governed by our General Privacy Policy.

Important SMS Privacy Notice: Mobile phone numbers, SMS opt-in data, text message consent, and text messaging originator opt-in information will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.

4. No Medical Advice

Information provided on this website, including information provided by SMS/text message, email, chat, or online forms, is for informational purposes only and does not constitute medical advice. Always consult a licensed healthcare professional before making medical decisions or using medical equipment.

Do not use SMS/text messaging, website forms, or website communication tools for medical emergencies. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.

5. Acceptable Use

• You agree to use this website for lawful purposes only.
• You may not attempt unauthorized access to our systems.
• You may not interfere with site security or functionality.
• You may not submit false, misleading, or fraudulent information.
• You may not misuse our contact forms, SMS/text messaging systems, chat tools, or customer support channels.

6. Intellectual Property

All website content — including branding, logos, design, layout, graphics, and original content — is the property of WestCare Home Health Services and protected by intellectual property laws.

Unauthorized reproduction, redistribution, or commercial use is strictly prohibited.

7. Limitation of Liability

To the fullest extent permitted by law, WestCare Home Health Services shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:

• Your use or inability to use the website
• Website interruptions or technical errors
• Reliance on website content
• Delayed, failed, or undelivered SMS/text messages
• Actions taken based on informational content provided through the website or communication tools

8. Third-Party Links

This website may contain links to third-party websites. WestCare is not responsible for the content, privacy practices, or policies of external sites.

9. Privacy

Your use of this website is also governed by our General Privacy Policy.

For SMS/text messaging specifically, mobile phone numbers, SMS opt-in data, text message consent, and text messaging originator opt-in information will not be shared with third parties or affiliates for marketing or promotional purposes.

10. Governing Law

These Terms are governed by the laws of the State of Maryland. Any disputes arising from use of this website shall be resolved in courts located within Maryland.

11. Modifications

WestCare reserves the right to update or modify these Terms at any time. Continued use of the website following updates constitutes acceptance of the revised Terms.

12. Contact Information

Effective Date: June 24, 2026